Finding Empathy for Users: A Plain Language Model
When information is Bureaucratic, Unfamiliar, Rights-Oriented, or Critical. In these situations, when people face big issues and important decisions, plain language is a critical part of user experience. [Read More]
Useful Personal Health Records: Designing for Accessibility and Innovation
Designing specifically for people with disabilities can lead to electronic personal health records that are not only accessible, but innovative, useful, and beneficial for everyone. [Read More]
Usability Testing for Healthcare Portals: Even Small Problems Add Up
Want to fix the web portals for a major government initiative? Usability testing with health consumers helped improve CoveredCA, a portal in California. [Read More]
Usability in Healthcare: A ‘Wicked’ Problem
For UX design in healthcare, context is critical. Too many electronic health records have poor usability because they are designed without considering the user experience appropriately. [Read More]
Spanish Language Personas: Informing the Design of Healthcare Websites
Research for Spanish-language personas showed that Latinos in the U.S. have consistent user needs related to culture and language that are applicable to all types of health information websites. [Read More]
UX for Healthcare: What You Need to Know Before You Start
Designing a medical application means paying special attention to patient privacy, safety concerns, and environment where it will be used, as well as legal regulations. [Read More]
Collaborative Healthcare: Credibility and Navigation on the Internet
The Internet enables patients to collaborate with medical professionals to meet healthcare needs – but only when healthcare websites provide credible and usable navigation and organization. [Read More]
Personal Health Metrics and Good UX: Partners in Healthcare
To ensure healthcare programs and applications that use personal metrics are effective in helping people improve their lives, focus on the user experience. [Read More]
Wayfinding in a Hospital: Electronic Kiosks Point the Way
Designing a hospital is a human factors challenge. Good information signs help patients find their way around a large campus. [Read More]
Online Healthcare: Designing Senior-Friendly Privacy
Challenges in creating an online service experience at Philips Home Monitoring for senior users included privacy, user experience, legacy system constraints, and communication. [Read More]
Marking Your Ballot on an iPad: Challenges for Older Adults
Can older adults use iPads for critical tasks like voting? Residents in long-term care facilities are willing to try, but have trouble with touch interaction. [Read More]
Design for Chronic Conditions: From Understanding to Innovation
Reviews, interviews, and examinations are important but empathic study is crucial for healthy designers to understand the needs of a patient suffering from chronic conditions. [Read More]
Patient Communication: What If You Had a Speech Disability?
A visit to the doctor can mean a lack of dignity and confidentiality for patients with speech disabilities because healthcare professionals rarely know how to interact with them. [Read More]
UX Maturity Model: From Usable to Delightful
The User Experience Maturity Model (UXMM) evaluates experiences from a baseline of usability to a pinnacle of delightfulness. The model and benefits are described along with how to use it to improve a design. [Read More]
Service Design: Internal Processes for Great Customer Experiences
Today’s focus on intangible experiences means designers seek new ways to collaborate with organizations. Service design marries human-centered design with organizations’ operational and process capabilities. [Read More]
Pay Attention (Book Review)
A review of Ambient Commons by Malcolm McCullough. It’s all about paying attention – or not. [Read More]
Sketchnote: Surgery and the Senses
Our intrepid sketchnoter learns about using technology to navigate through the human body. Feeling things you can't see and seeing things you can't touch is changing how surgeons operate. [Read More]
Rubes Cartoon: The Duck and the Psychiatrist
Cartoons from the wild and twisted world of Leigh Rubin, syndicated cartoonist. [Read More]
