Little Red Sprite Learns Finance: An Exploration of Mobile Diary Studies Using Avatars and Chat Apps
Mobile diary studies using chat apps provide an opportunity to gather richer data about users’ interactions. Using avatars to facilitate data collection can be more effective than traditional facilitation methods due to the norms of chat app platforms. [Read More]
Finding Your Bearings: Co-creating Journey Maps to Understand Complex Landscapes
Journey maps are a powerful tool that can help define a complex user landscape, attain user and stakeholder buy-in, and empower problem solving. [Read More]
Becoming a Change Agent: When UX Is Perceived as Threatening
UX is inherently threatening to some people in an organization and therefore is subject to all the challenges of change management. [Read More]
A Turn of Phrase: The Politics of UX Language
Successful collaborations start with clear expectations, and to set clear expectations, we need a common language. [Read More]
The User Experience of Libraries: Serving The Common Good
Libraries are increasingly seeking UX expertise to help them better serve the public. [Read More]
Technology, Meet Public Policy
Social media and public policy has become linked, and the connection looks like it will grow stronger over time. [Read More]
Want Civility? Build Community
Interfaces that facilitate community over the network can enrich the quality of social interaction. This can only be good for everybody. [Read More]
Rubes Cartoon: If You Build It
“If you built it, they will come” A cat teacher gives a presentation, pointing to an illustration showing how to construct a birdhouse [Read More]
