User Experience

by Nathaniel Revathi

A review of AI Ethics by Mark Coeckelbergh. An introduction to the importance of ethical considerations within the field of Artificial Intelligence. [Read More]

by Jennifer Hunsecker

Have you ever had an issue at work that you thought was unique to your company, only to discover that the issue was widespread and had been around for years? Think Like a UX Researcher sets out to assist those of us who could benefit from the decades of knowledge and wisdom that Travis and […] [Read More]

by Shannon McHarg

A Civic Technologist’s Practice Guide by Cyd Harrel shows what it’s like to work in the field of civic technology by offering a roadmap for how to get started working in the field, a glimpse into the day-to-day work, and the big challenges faced within this field. [Read More]

by Nathaniel Revathi

A review of Delta CX. An introduction to the Delta Customer Experience model that uses methods and techniques to help companies be truly customer-focused. Delta CX explains how companies can invest in the right resources to build and design the right product services and experiences that customers actually want and will use. The book provides a lens through which it examines and evaluates the trends in the UX industry and provides tips on how companies can focus on providing quality with the right strategy, people and processes. [Read More]

by Sarah Pagliaccio

Jim Kalbach’s Jobs to be Done Playbook is a detailed guide for incorporating jobs to be done (JTBD) into any product, service, or user experience design process. “At its core, the concept of JTBD is straightforward: focus on people’s objectives independent of the means used to accomplish them,” says Kalbach in his introduction (xii). Aimed […] [Read More]

by Claire Menegus

A review of Living in Information by Jorge Arango. This book examines how to design information environments that benefit society. [Read More]

by Soledad Mari

A review of Conversational Design by Erika Hall highlighting how Hall weaves communication principles into a reference guide on how to create effective conversational interfaces. [Read More]

by Audrey Bryson

A review of Future Ethics by Cennydd Bowles, which offers advice on how to use ethical theory to help navigate through the modern technological landscape. [Read More]

by Cliff Anderson

A review of Emotionally Intelligent Design by Pamela Pavliscak. This book provides guidance on how to incorporate an emotional layer into Design Thinking. [Read More]

by Eileen Tong

Whether you work in a small startup or a large corporation, teams can work on a solution for months to years only to produce products or services that fail to meet customers’ needs. Sprint: How to Solve Big Problems and Test New Ideas in Just Five Days provides a blueprint for how to solve for […] [Read More]

by Susan Dray

I have never before taken a “work” book to bed, and then read it compulsively all night. I actually haven’t done this since I was a kid (and then a flashlight was part of the equation). But, then again, I had never encountered a book as compelling, interesting, insightful, complete, readable, and downright beautiful as […] [Read More]

by Anna Rubkiewicz

For many years, “scrum” and “agile” were the biggest buzzwords of the startup scene, growing to prominence as some of the biggest teams in the world adapted the processes for daily work. What was initially a solution for IT teams was quickly incorporated by designers, who sought an effective way to coordinate their work with […] [Read More]

by Kamaria Campbell

A review of Transform by Gerry McGovern. A resource for UX professionals who want to make their organizations more customer-centric. [Read More]