Articles about Government
So You Want to Get into Civic Tech? (Book Review)
A Civic Technologist’s Practice Guide by Cyd Harrel shows what it’s like to work in the field of civic technology by offering a roadmap for how to get started working in the field, a glimpse into the day-to-day work, and the big challenges faced within this field. [Read More]
The Perils of Low-Hanging Fruit: Assessing “Viability” within the Minimum Viable Product
UX design teams reaching for low-hanging fruit for MVP products may fall into the trap of focusing on “minimal” to the detriment of “viable.” [Read More]
Finding Your Bearings: Co-creating Journey Maps to Understand Complex Landscapes
Journey maps are a powerful tool that can help define a complex user landscape, attain user and stakeholder buy-in, and empower problem solving. [Read More]
Technology, Meet Public Policy
Social media and public policy has become linked, and the connection looks like it will grow stronger over time. [Read More]
The Power of Qualitative Methods: Aha Moments in Exploring Cybersecurity and Trust
A research team learns how to incorporate qualitative research methods into their work by examining user perceptions of and experiences with cybersecurity. [Read More]
UX Performance Metrics: How to Measure Change
When practitioners can produce data to show how content and design changes affect efficiency and customer sentiment, the work is more accepted and utilized. [Read More]
User-Centered Design and Food Stamps: Delivering a 21st Century Government Service
A case study from Code for America shows how user-centered design can be used to reduce barriers to accessing social services online and offline. [Read More]
openFDA: How User Centered Design and Open Data Can Serve the Public
How a user centered design process makes openFDA accessible for the public, developers, and agencies (globally). Learn how you can improve consumption of large government datasets. [Read More]
US Government UX Work: Challenges, Strategies, and Good News
Despite facing challenges of complexity, size, and limited resources, UX professionals are making great strides and finding more support in the US Federal government. [Read More]
Lessons Learned: Designing a Collaborative Space for a Region
Creating a collaboration space for projects spanning 30 countries in Latin America, an organization learned lessons about the need for a strong UX process. [Read More]
Finding Empathy for Users: A Plain Language Model
When information is Bureaucratic, Unfamiliar, Rights-Oriented, or Critical. In these situations, when people face big issues and important decisions, plain language is a critical part of user experience. [Read More]
Usability Testing for Healthcare Portals: Even Small Problems Add Up
Want to fix the web portals for a major government initiative? Usability testing with health consumers helped improve CoveredCA, a portal in California. [Read More]
Redesigning Centrelink Forms: A Case Study of Government Forms
Daunting as they are to develop, government forms with improved usability save money by reducing the need to contact customers, correct errors, and deal with bad data. [Read More]
The ELMER Experience: A Standard for Government Forms
There is a comprehensive set of principles and specifications for usability in internet forms called ELMER. [Read More]
A Mandate for Usability: A Mexican manifesto on usability and accessibility for government websites
Discussion of the signing of the “Manifesto on Usability and Accessibility for Mexican Government Websites” at the conclusion of the Usability and Accessibility for the Web International Seminar (UA Web 2007). [Read More]
Resuscitating the User Experience: A Touchscreen Systemfor EMS and Fire Rescue Professionals
When updating a touchscreen medical record program, a user-centered design process fixed a number of critical usability issues and resulted in a user experience and financial success. [Read More]
New Faces for Local e-Government Sites
The requirement of UK local councils to “carry out 100 percent of council services electronically” led to user-centered re-designs of the Salisbury and Aberdeenshire e-government websites. [Read More]
A New Website Architecture for Salisbury District Council
The UK’s requirement of local councils to “carry out 100 percent of council services electronically by the end of 2005” lead to updates to the first Salisbury District Council website. [Read More]
Learning Lessons from Citizen Involvement at Aberdeenshire Council
Aberdeenshire Council's website followed a user-centered design process, simplifying the journeys through a large site and providing easier online information and services. [Read More]
In the Service of Citizens: Persuasion is Fine but Legislation is Quicker
Difficult-to-use tools create user mistrust, which prevent new technologies from succeeding financially. Needs, habits, and characteristics of users must be considered for a product to be successful. [Read More]
Encouraging Participatory Democracy: A Study of 30 Government Websites
Websites of public authorities are barely taking advantage of the power of the participatory citizen. We studied the main sites of thirty public authorities and identified several innovative approaches. [Read More]
The View from Here: E-Government Needs to Do More to Ensure Citizens’ Privacy
As governments increasingly move to online channels, they must do so without compromising the privacy of citizens. [Read More]
Citizen-Centric Computing (Issue 3.1)
Remote or in-person, solo or in teams, and designing a government portal. (Full text not available) [Read More]
