Articles about [:en]Speech Interaction[:zh]语音交互[:KO]언어적 상호작용[:pt]Interação falada[:ja]音声対話[:es]Interacción por voz[:]

Can Voice-Driven Virtual Assistants Help Eliminate Physician Burnout?
Photo of a physician in an examining room recording patient information on a tablet; there is a subset screenshot of a medical record with a microphone symbol.

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Cumbersome medical software is a leading cause in physician dissatisfaction and burnout. But that story could change if physicians had a voice-driven virtual medical assistant. [Read More]

Designing Great Voice User Interfaces—More than Creating Good Conversations
Figure 1. Voice user interfaces in our everyday devices.

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Interactive voice responses (IVR) have been becoming ubiquitous in customer support call centers since the early 2000s. But designing for these conversational experiences presents unique challenges compared to traditional graphical user interfaces. To help readers navigate this emerging space, the authors share a case study in researching and designing for the IBM Technical Support Phone System. [Read More]