Articles by John Kille

John Kille, PhD is a Principal UX Engineer/Researcher at MSTS, a global FinTech company. Over the past decade he has led extensive user-centered design and customer research projects in the lab, online, and in the field across the US and in countries such as India, Germany, and the Netherlands. Twitter: @johnkille

Creating and Implementing a Scorecard System to Increase Organizational User Experience Maturity
A group of musicians giving a concert on stage, including a piano player, drummer, and stand-up bass.

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In this article, the author walks through the process they used to build and roll out a user-centric scorecard to help teams increase UX maturity. [Read More]

Current Customers: The Kano Model Helps Keep Personas Fresh

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Understanding the progression of products and human behavior according to the Kano model—customer satisfaction measured via five categories—can help you refresh personas. [Read More]