Articles by John Kille
John Kille, PhD is a Principal UX Engineer/Researcher at MSTS, a global FinTech company. Over the past decade he has led extensive user-centered design and customer research projects in the lab, online, and in the field across the US and in countries such as India, Germany, and the Netherlands. Twitter: @johnkille
[:en]Creating and Implementing a Scorecard System to Increase Organizational User Experience Maturity[:]
[:en]In this article, the author walks through the process they used to build and roll out a user-centric scorecard to help teams increase UX maturity.[:] [Read More阅读详情자세히 읽기Leia mais続きを読むLeer más]
[:en]Current Customers: The Kano Model Helps Keep Personas Fresh[:zh]当前客户：卡诺模型有助于让人物角色保持更新[:KO]현재 고객: 카노 모델(Kano model)은 페르소나를 새롭게 하는 데 도움이 됩니다.[:pt]Clientes atuais: O modelo de Kano ajuda a manter personas atualizadas[:ja]現在の顧客：狩野モデルはペルソナの鮮度維持に役立つ[:es]Clientes actuales: El modelo Kano ayuda a mantener actualizados a los arquetipos de personas[:]
[:en]Understanding the progression of products and human behavior according to the Kano model—customer satisfaction measured via five categories—can help you refresh personas.[:zh]根据卡诺模型可了解产品与人的行为的发展进程，该模型通过五个类别来度量客户满意度，可以帮助您更新人物角色设定。[:KO]카노 모델(다섯 가지 범주로 평가한 고객 만족)에 따라 제품과 인간 행동의 진행을 이해하면 자신의 페르소나를 새롭게 하는 데 도움이 될 수 있습니다.[:pt]Compreender a progressão dos produtos e o comportamento humano de acordo com o modelo de Kano – satisfação do cliente medida por meio de cinco categorias – pode ajudá-lo a atualizar personas.[:ja]5つのカテゴリーによって顧客満足度を測定する「狩野モデル」に照らして製品と人間行動の進展を理解することは、ペルソナをリフレッシュするのに役立つ。[:es]Entender la progresión de los productos y el comportamiento humano según el modelo Kano (la satisfacción del cliente medida en cinco categorías) puede ayudarlo a renovar sus personas.[:] [Read More阅读详情자세히 읽기Leia mais続きを読むLeer más]
