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Lisa PappasLisa Pappas is an accessibility analyst with SAS Institute (www.sas.com). She authored the Institute’s accessibility white paper “Universal Design: A Commitment to Accessible Software.” She works with software testers to identify and prioritize accessibility issues, with development teams to address issues found, and with sales to complete accessibility checklists used in procurement. She is past co-manager of the STC AccessAbility SIG, an STC Associate Fellow, and current director-at-large. She has received several STC awards including Distinguished Technical Communication in the International Online Communication Competition (1999).
Linda RobertsLinda Enders Roberts is a senior technical writer for SAS Institute and a member of the Carolina chapter of the STC. She authored a paper, “Using Access-Centered Design to Improve Accessibility,” published in Technical Communication, Volume 53: Number 1, February 2006.
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