User Experience

by Mohd Sohel

(English) Customer portals—employed across almost every industry and the internet—can integrate customer experience (CX) into a UX design to drive customer satisfaction and success. UX and CX are fields of their own, but each will complement the other to improve portal designs. The critical element in creating an effective customer portal with efficient UX is to ensure the portal accomplishes what customers expect without compromising the features that connect a company’s engine for up-selling and cross-selling or that give the user a unique experience. There are five features that should be included to enhance customer experience in any customer portal. [阅读详情]

by Pejman Mirza-Babaei

(English) Game developers gain insights from working on projects that use game evaluation tools supported by artificial intelligence. [阅读详情]

by Md. Faruk Hossain

(English) The article explores the current state of UX in Southeast Asia and provides three examples from across the UX maturity spectrum. [阅读详情]

by Jerrod Larson

(English) A look into the daily life of UX managers who play a unique role in UX practice. [阅读详情]