聘用一位用户体验专家来处理单机版移动或网络应用的时代一去不复返了。用户体验正向企业范围蔓延，这意味着将出现具有更多成员的跨职能团队、大型复杂系统，以及跨越多个流程并且需要多个渠道的产品。现在是用户体验制度化的时代。大规模开展用户体验工作不仅仅需要技术，还需要人员、流程、方法和策略。贵组织做好准备了吗？
Apala Lahiri ChavanApala is the President of HFI. Her goal is to make UX inclusive and democratic. Apala is an award-winning designer (International Audi Design Award). She co-edited the book Innovative Solutions: What Designers Need to Know for Today’s Emerging Markets and is a TEDx presenter: Three Laws of User Experience.
Girish RaoGirish is a Project Director at Human Factors International (HFI), where he leads project managers and their teams across multiple human-centered design projects. He has spent the last five years setting up, building, and growing UX teams in large enterprises across South Africa and India.
Ashish MajumdarAshish is the Director of Training at HFI. He specializes in omni-channel strategy, lean UX, and UCD. He is passionate about teaching best practices to folks wanting to understand and implement UX within their environments to influence behaviour change.
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