User Experience

by Pallabi Roy Singh

Methodical user research following best practices yields good results, but are they “reliable” or “valid”? Here's how we apply social science concepts to UX research. [Read More]

by Jens Mühlstedt

A UX Designer proposes a framework for ideation and collaboration that design teams can leverage for practical yet outside-the-box thinking that leads to innovation. [Read More]

by Sven Jungmann, Anja Mayr

When designing healthcare experiences, we need to prove the effectiveness of our solutions as much as we need to consider their desirability, feasibility, and viability. [Read More]

by Esther Horowitz

Voice-enabled devices are gaining the ability to mimic human-to-human interactions fairly well. This article outlines some general guidelines to consider when designing voice user interfaces. [Read More]

by Alisan Atvur

Over the past five years, Novo Nordisk has systematically iterated and improved on their UX research processes, increasing the design influence on product development. [Read More]

by Kelsey Dilendik

Chatbots are an effective tool for automating communication with research participants. Learn how a chatbot was built to communicate with participants via SMS on their phone. [Read More]

by Eileen Tong

Whether you work in a small startup or a large corporation, teams can work on a solution for months to years only to produce products or services that fail to meet customers’ needs. Sprint: How to Solve Big Problems and Test New Ideas in Just Five Days provides a blueprint for how to solve for […] [Read More]

by Shawn Dimpfl

Research in a box, a kit mailed to participants, is cost-effective remote UX research methodology allowing Walgreens to collect feedback from geographically distributed team members. [Read More]

by Kimberly Dunwoody, Susan Teague Rector

The Kano model enables representation of customer satisfaction with product features. In this article, two enterprise designers share an Excel and a Tableau template that can be used in usability or survey research. [Read More]

by Joe Bugental

A review of The Man Who Designed the Future: Norman Bel Geddes and the Invention of the Twentieth-Century America by B. Alexandra Szerlip [Read More]

by Keith Instone, Emily Bowman, Benjamin Lauren, Dawn Opel

The growing need for UX practitioners is driving academic institutions and industry to find innovative ways to blend research, professionalization, and teaching to inspire and train people to enter the workplace. [Read More]

by Gina Nguyen

Using tweets to understand what a geographical neighborhood is like shows both the promise and some of the limitations of big data analysis. [Read More]

by Edward Stojakovic

A review of “Presumptive Design: Design Provocations for Innovation” by Leo Frishberg and Charles Lambdin. [Read More]

by Ankush Samant

The ten rules and the tetrahedron of innovation are tools to collaborate and develop designs and products that people want to use and embrace every day. [Read More]

by Clemens Breuninger, Benjamin Dennig, Sebastian Klein

Product design often focuses on incremental innovation—new features and standard metrics. To create products with a deep emotional connection, we must consider not only functionality, but also symbolic meaning. [Read More]

by Huatong Sun

When users’ expertise connects with designers’ solution expertise, new products often click. Platforms like LINE and social games like Pokémon Go show the power of connected fan communities for innovation. [Read More]

by Laila Pawlak, Kris Østergaard

Help people be, do, feel, and look better to create products that are designed to win both the hearts and minds of their customers [Read More]

by Whitney Quesenbery

A review of The New ABCs of Research: Achieving Breakthrough Collaboration by Ben Shneiderman. A fresh look at how teams and innovation work together. [Read More]

by Aaron Marcus

A review of 101 Design Methods: A Structured Approach for Driving Innovation in Your Organization by Vijay Kumar. A guidebook about innovation and design thinking techniques. [Read More]

by Jon Innes

Company executives increasingly agree that good design is good business. Has UX finally been recognized as strategic? How do we take advantage of this? [Read More]

by Santhosh Cherian, M.D.

Doctors, administrators, and IT staff in a hospital often have different views of technology. User experience professionals need to be aware of these differences when designing medical systems. [Read More]

by Gina Assaf

Products based on personalized recommendations can make content more relevant and compelling, as long as they are designed to minimize effort for users and maximize transparency. [Read More]

by Rodrigo Davies, Erica Deahl, Julie Fischer, Jason Lipshin, Eduardo Marisca, Lingyuxiu Zhong

In April 2014, UX researchers from MIT led a UX design workshop for participants from local creative industries in Lima, Peru. They introduced key techniques for research, ideation, concept development, and refinement. [Read More]

by Dean Karavite

Designing specifically for people with disabilities can lead to electronic personal health records that are not only accessible, but innovative, useful, and beneficial for everyone. [Read More]

by Zhenyu Cheryl Qian

Reviews, interviews, and examinations are important but empathic study is crucial for healthy designers to understand the needs of a patient suffering from chronic conditions. [Read More]

by Alice Preston

A review of Creative Confidence：Unleashing the Creative Potential Within Us All by Tom Kelley and David Kelley. Creativity and design in the user experience. [Read More]

by Tema Frank

Mass collaboration in the development process can lead to simple to produce, inexpensive, and user-friendly devices [Read More]

by Anu Kankainen

The user cannot always be the starting point for new products but involving users provides us with a way to find applications for technology-driven innovations. [Read More]