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Tema FrankTema Frank has done customer and user experience-related work for over three decades. In 2001 she launched Web Mystery Shoppers, one of the world’s first companies to do large sample size, remote usability website testing of websites. Clients included major financial institutions, governments, and retailers. She now runs the customer experience and usability consultancy Frank Reactions and hosts the Frank Reactions podcast. Twitter: @temafrank
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