设计政府网站的人并不总是“设计师”，有时他们是开发人员或产品经理，或者可能是各种各样角色的人。因此，英国政府数字服务部门通过可用性测试了解他们如何使用设计模式等各类工具。他们了解到，用于进行讨论和团队建设的社区工具同样重要。小案例研究展示了他们怎样通过掌握如何改变设计模式，来使其更加有用。
Caroline JarrettCaroline Jarrett is a forms and survey specialist. She helps organizations to make their forms easier to fill out and more effective. She’s currently working mostly with the UK Government Digital Service. She’s the co-author of “Forms that work: Designing Web Forms for Usability.” Twitter: @cjforms
Tim PaulTim Paul is an interaction designer currently serving as head of design patterns and tools for the UK Government Digital Service. He splits his time between working with cross-governmental teams on their most challenging problems and on creating and testing GDS design advice and resources. Twitter: @timpaul
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