Keisha McKenzie, M.A., is a technical editor and institutional policy writer at Texas Tech University. Now completing her doctoral dissertation in technical communication and rhetoric, she researches how public institutions and governments interact with their users through policy communication.
David A. Edgell has more than ten years experience as a technical communication practitioner in healthcare and information technology. He is a Ph.D. student in Texas Tech’s Technical Communication program. His interests include patient education, medical consent, and virtual communities.