Jason Telner, PhD, is a senior user experience researcher within IBM’s CIO design team. Jason has over a decade of UX research and design experience. He has several years of experience working specifically on conversational AI applications including digital assistants and voice interfaces specifically for customer support. Twitter: @jtelner
Jon Temple, PhD, is a Design Principal at IBM with over 25 years of experience in user-centered design and research. His work includes several years of integrating conversational chatbots into other solutions such as search and online chat. Twitter: @jongtemple