(English) Designing for Social Technologies: Responsible Privacy Design
(English) Concerns about negative social consequences can be a barrier to online participation. UX designers have the opportunity and responsibility to design for overcoming this. [Leer más]
(English) The Cost of Bad Design (Book Review)
(English) Tragic Design, by Jonathan Shariat and Cynthia Savard Saucier, reveals how design choices can negatively impact users and provides techniques to avoid harmful design decisions. [Leer más]
(English) Evaluating Smart Speaker UX: Guidelines and Approach
(English) As the IoT world continues to expand, researchers need to understand what to take into account when evaluating and improving the design of smart speakers. [Leer más]
(English) The Fourth Lens: Making Design Thinking Work for Digital Health
(English) When designing healthcare experiences, we need to prove the effectiveness of our solutions as much as we need to consider their desirability, feasibility, and viability. [Leer más]
(English) Human-to-Human Interaction Style in Voice User Interface Design
(English) Voice-enabled devices are gaining the ability to mimic human-to-human interactions fairly well. This article outlines some general guidelines to consider when designing voice user interfaces. [Leer más]
(English) The Perils of Low-Hanging Fruit: Assessing «Viability» within the Minimum Viable Product
(English) UX design teams reaching for low-hanging fruit for MVP products may fall into the trap of focusing on “minimal” to the detriment of “viable.” [Leer más]
(English) Five Years of UX Research Operations Improvements at Novo Nordisk: A Retrospective Reflection
(English) Over the past five years, Novo Nordisk has systematically iterated and improved on their UX research processes, increasing the design influence on product development. [Leer más]
(English) Designing Great Voice User Interfaces—More than Creating Good Conversations
(English) Interactive voice responses (IVR) have been becoming ubiquitous in customer support call centers since the early 2000s. But designing for these conversational experiences presents unique challenges compared to traditional graphical user interfaces. To help readers navigate this emerging space, the authors share a case study in researching and designing for the IBM Technical Support Phone System. [Leer más]
