在这篇文章中，Cliff Anderson 对比 Elizabeth Kubler-Ross 的接受悲伤的 5 个阶段与新手观察员接受可用性测试的过程。从拒绝到接受，Anderson 说明了首次见证可用性测试的团队成员逐渐接受（或有时不接受）的过程。
Cliff AndersonCliff Anderson is a senior usability engineer with Ally Bank. He has 30 years of experience doing usability testing on more than 3,000 users. He has presented at UXPA and has published in UPA Voice, Boxes & Arrows, User Experience, and Usability Interface. He has degrees from Duke University and Carnegie Mellon, and has been a guest lecturer at UNC, Clemson, Winthrop, and the University of Georgia. He also presents regularly for the Nielsen Norman Group.
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