在类比人与机器的和人与人之间的关系时，作者认为那些承认自己可能出错的机器界面比那些伪装成没有错误（但实际上有错误）的机器界面更可信。他们通过研究 GPS 系统的使用情况证明这个理论。
文章全文为英文版
Aisling Ann O’KaneAisling Ann O’Kane is a Ph.D. candidate at the University College London’s Interaction Centre and is part of the CHI+MED project concentrating on patient experience and the safe use of take-home medical technologies. She consulted on human factors engineering in the safety critical domain before completing her Masters in Interactive Systems Engineering at KTH Royal Institute of Technology, conducting her thesis research at the Mobile Life Centre in Stockholm and at TU Delft on user trust in technology.
Christian DetweilerChristian Detweiler is a Ph.D. candidate at Delft University of Technology, working on ways of dealing with ethical implications of technology during design. At Delft, he splits his time between the Interactive Intelligence Group and the 3TU Centre for Ethics and Technology. He has a background in user trust, media studies, law, and media technology.
Alina PommeranzAlina Pommeranz is a fourth year Ph.D. candidate in the Interactive Intelligence section at Delft University of Technology. In 2008 she received a Master of Science in Interactive Systems Engineering at the Royal Institute of Technology, Stockholm. Her research interests are in human-computer interaction and experience-oriented design. In particular, she is interested in designing for human values, among others, the value of trust.
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