著者たちは、「人間対機械」、「人間対人間」の等価的な関係を取り上げ、間違いも起こり得ると認めるが（そうすることにより、絶対間違えないふりをする場合よりも大きな信頼を獲得し）、実際には間違いのない機械インターフェイスを提唱している。著者たちは、GPSシステムの使い方に関する研究を用いて本件を解明する。
原文は英語だけになります
Aisling Ann O’KaneAisling Ann O’Kane is a Ph.D. candidate at the University College London’s Interaction Centre and is part of the CHI+MED project concentrating on patient experience and the safe use of take-home medical technologies. She consulted on human factors engineering in the safety critical domain before completing her Masters in Interactive Systems Engineering at KTH Royal Institute of Technology, conducting her thesis research at the Mobile Life Centre in Stockholm and at TU Delft on user trust in technology.
Christian DetweilerChristian Detweiler is a Ph.D. candidate at Delft University of Technology, working on ways of dealing with ethical implications of technology during design. At Delft, he splits his time between the Interactive Intelligence Group and the 3TU Centre for Ethics and Technology. He has a background in user trust, media studies, law, and media technology.
Alina PommeranzAlina Pommeranz is a fourth year Ph.D. candidate in the Interactive Intelligence section at Delft University of Technology. In 2008 she received a Master of Science in Interactive Systems Engineering at the Royal Institute of Technology, Stockholm. Her research interests are in human-computer interaction and experience-oriented design. In particular, she is interested in designing for human values, among others, the value of trust.
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