User Experience

Whitney Quesenbery

(English) The requirement of UK local councils to “carry out 100 percent of council services electronically” led to user-centered re-designs of the Salisbury and Aberdeenshire e-government websites. [Leia mais]

Tom James

(English) The UK’s requirement of local councils to “carry out 100 percent of council services electronically by the end of 2005” lead to updates to the first Salisbury District Council website. [Leia mais]

Chris Rourke, Ross Philip

(English) Aberdeenshire Council's website followed a user-centered design process, simplifying the journeys through a large site and providing easier online information and services. [Leia mais]

Giaele Roccia

(English) Difficult-to-use tools create user mistrust, which prevent new technologies from succeeding financially. Needs, habits, and characteristics of users must be considered for a product to be successful. [Leia mais]

Mark Vanderbeeken, Michele Visciola

(English) Websites of public authorities are barely taking advantage of the power of the participatory citizen. We studied the main sites of thirty public authorities and identified several innovative approaches. [Leia mais]

Jon Armstrong

(English) As governments increasingly move to online channels, they must do so without compromising the privacy of citizens. [Leia mais]

Tema Frank

(English) Airbus’s new A380 super-jumbo employees volunteered to do “ethnographic” usability testing; the first in-air test with a full-size passenger load on board. [Leia mais]

Michele Visciola

(English) This book claims that “findability is going ambient,”- all we know about helping people find information on the Internet will help people find things in their physical environments. [Leia mais]

Aaron Marcus

Desculpe-nos, mas este texto esta apenas disponível em English. [Leia mais]

Leigh Rubin

(English) Cartoons from the wild and twisted world of Leigh Rubin, syndicated cartoonist. [Leia mais]