User Experience

by Mohd Sohel

(English) Customer portals—employed across almost every industry and the internet—can integrate customer experience (CX) into a UX design to drive customer satisfaction and success. UX and CX are fields of their own, but each will complement the other to improve portal designs. The critical element in creating an effective customer portal with efficient UX is to ensure the portal accomplishes what customers expect without compromising the features that connect a company’s engine for up-selling and cross-selling or that give the user a unique experience. There are five features that should be included to enhance customer experience in any customer portal. [阅读详情]

by José Gutiérrez

(English) Get a sense of users' expectation mismatch when using a privacy-first browser versus how the browser needs to work to protect privacy. [阅读详情]

by Liz Blanchard

(English) Even when in-person collaboration is not possible, virtual tools and workshops can align a distributed team around an Experience Vision for a product ecosystem. [阅读详情]

by Bill Schmidt

(English) Corporations desire to hear their customer complaints…or do they? We take a close look at ways companies use technology to raise the drawbridge on customers. Technology barriers exist for many reasons; some are good and some are bad. Automated customer service systems can speed up the support process for customers while cutting costs for businesses. But when they are designed to slow customers down, they risk becoming a "technology moat": an intentional obstacle to make customers think twice before proceeding. In this article, you will learn the difference between technology moats and dark patterns and how to spot them. [阅读详情]

by Terena Bell

(English) Localizing your site for Asia may mean a radically different design, brand-new elements, or country-specific SEO. [阅读详情]

by Esther Horowitz

(English) Voice-enabled devices are gaining the ability to mimic human-to-human interactions fairly well. This article outlines some general guidelines to consider when designing voice user interfaces. [阅读详情]

by Ayesha Saleem

Research conducted on startups in Detroit, Michigan proves that the success of any startup hinges on the employment of UX to feed the ROI. [阅读详情]

by Kimberly Dunwoody, Susan Teague Rector

卡诺模型可以表示客户对产品功能的满意度。在这篇文章中，两位企业设计人员分享了可用于可用性或调查研究的 Excel 和 Tableau 模板。 [阅读详情]

by LaiYee Ho

了解物联网技术如何影响每位家庭成员，是设计出直观且引入入胜的体验的关键。 [阅读详情]

by Kamaria Campbell

(English) A review of Transform by Gerry McGovern. A resource for UX professionals who want to make their organizations more customer-centric. [阅读详情]

by Antony Morris

保持好奇心并渴望获得有关背景的新线索，有助于用户体验设计师与用户产生共鸣和创建直观的解决方案，以满足个人的需求和愿望。 [阅读详情]

by David Strom, Danielle Cooley

处理安全性违规事件的方式可对用户体验产生影响。下面给出了家得宝、温迪快餐连锁和欧姆尼酒店集团对此类事件如何响应的三个案例研究，展示了发生安全性违规事件后应该如何维护并重获客户信任。 [阅读详情]

by Laila Pawlak, Kris Østergaard

如果要打造能够得到客户真心认可的产品，帮助人们提升状态、表现、感受和形象将至关重要。 [阅读详情]

by Ger Joyce, Mindy Maxwell, Jay Brewer, Saurabh Dutta

行业领导者通常关注大局：端到端客户历程或体验。这篇文章讲述如何衡量贵组织的客户体验开发水平。 [阅读详情]