卡诺模型可以表示客户对产品功能的满意度。通过使用简短调查和可用性研究，企业设计人员能够使用卡诺模型帮助产品团队根据不断变化的潜在功能特征优先处理积压工作。在这篇文章中，作者分享了可用于可用性或调查研究的 Excel 和 Tableau 模板。
Kimberly DunwoodyDr. Kimberly Dunwoody is an experience executive with more than 20 years creating innovative cross-channel experience strategies and policies. Kimberly has conducted customer research on five continents and is currently leads design for the Payer/Provider markets at IBM Watson Health.
Susan Teague RectorSusan Teague Rector is an IBM design principal with 20 years of experience crafting information architectures and online experience strategies for a variety of public and private sector organizations. She is currently working on design for cognitive systems at IBM Watson Health.
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