User Experience

by Shannon McHarg

(English) A Civic Technologist’s Practice Guide by Cyd Harrel shows what it’s like to work in the field of civic technology by offering a roadmap for how to get started working in the field, a glimpse into the day-to-day work, and the big challenges faced within this field. [阅读详情]

by Donna Baillie

(English) UX design teams reaching for low-hanging fruit for MVP products may fall into the trap of focusing on “minimal” to the detriment of “viable.” [阅读详情]

by Amulya Aradhyula

旅程图是一种很强大的工具，有助于界定复杂的用户环境、征得用户和利益相关者的认可，并提高解决问题的能力。 [阅读详情]

by Liz DelSignore

社交媒体和公共政策已经形成了联系，而这种联系似乎会日益加强。 [阅读详情]

by Susanne M. Furman, Sandra Spickard Prettyman, Mary F. Theofanos, Brian Stanton

研究团队掌握了如何将定性研究方法用于工作中来调查用户对网络安全的认知和体验。 [阅读详情]

by Dana Botka

如果从业者可以获得数据，来揭示内容和设计变化如何影响效率和客户情感，那么工作就将更容易被接受和利用。 [阅读详情]

by Alan Joseph Williams

Code for America 的一项案例研究揭示了如何使用以用户为中心的设计来减少访问线上和线下社会服务的壁垒。 [阅读详情]

by Adam Baker, Taha Kass-Hout

以用户为中心的设计流程如何使 openFDA 成为公众、开发人员和机构（全球）均可访问的平台。了解如何提高您对政府大数据集的利用率。 [阅读详情]

by Jean Fox

美国联邦政府为改善用户体验而提供的新的法律和行政支持，将为那些不管面临何等复杂性、规模和有限资源的挑战，仍然努力工作的人们提供帮助。 [阅读详情]

by Lynnette Simpson

通过为分布在拉丁美洲 30 多个国家的项目和组织创建一个合作空间，我们认识到需要建立强大的用户体验流程。 [阅读详情]

by Russell Willerton

当信息有“官僚气息”、“不熟悉”、“以权益为本”或“爱挑剔”这样特征时。在这些情况下，当用户面临重大问题和重要决策时，平实的语言会成为用户体验的重要组成部分。 [阅读详情]

by Alison Meier

想要修复一个主要政府项目的门户网站。通过对健康消费者进行可用性测试，帮助改善了加州的一个门户网站 CoveredCA。 [阅读详情]

by Robert Barnett

(English) Daunting as they are to develop, government forms with improved usability save money by reducing the need to contact customers, correct errors, and deal with bad data. [阅读详情]

by Tor Nygaard

(English) There is a comprehensive set of principles and specifications for usability in internet forms called ELMER. [阅读详情]

by Sarah J. Swierenga

(English) Discussion of the signing of the “Manifesto on Usability and Accessibility for Mexican Government Websites” at the conclusion of the Usability and Accessibility for the Web International Seminar (UA Web 2007). [阅读详情]

by Theo Mandel

(English) When updating a touchscreen medical record program, a user-centered design process fixed a number of critical usability issues and resulted in a user experience and financial success. [阅读详情]

by Whitney Quesenbery

(English) The requirement of UK local councils to “carry out 100 percent of council services electronically” led to user-centered re-designs of the Salisbury and Aberdeenshire e-government websites. [阅读详情]

by Tom James

(English) The UK’s requirement of local councils to “carry out 100 percent of council services electronically by the end of 2005” lead to updates to the first Salisbury District Council website. [阅读详情]

by Chris Rourke, Ross Philip

(English) Aberdeenshire Council's website followed a user-centered design process, simplifying the journeys through a large site and providing easier online information and services. [阅读详情]

by Giaele Roccia

(English) Difficult-to-use tools create user mistrust, which prevent new technologies from succeeding financially. Needs, habits, and characteristics of users must be considered for a product to be successful. [阅读详情]

by Mark Vanderbeeken, Michele Visciola

(English) Websites of public authorities are barely taking advantage of the power of the participatory citizen. We studied the main sites of thirty public authorities and identified several innovative approaches. [阅读详情]

by Jon Armstrong

(English) As governments increasingly move to online channels, they must do so without compromising the privacy of citizens. [阅读详情]

by UX Magazine

(English) Remote or in-person, solo or in teams, and designing a government portal. (Full text not available) [阅读详情]